If the issue continues, then make sure that all the latest Windows 10 OS updates are completely and correctly installed on the computer and the most current ones are updated. and install it on the computer after selecting the correct operating system.Ĭonnect the printer to your computer only when the setup prompts for the printer. Then download the latest full feature driver from. Select Apply and OK on the Print Server Properties windows.If you see it click on it and click Remove at the bottom. Open up the run command with the " Windows Key + R" key combo.If you see it listed, right-click on it and choose " Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer.In Windows, search for and open Devices and Printers.In Windows, search for and open Programs and Features. Meanwhile, I will be providing a roadmap with some troubleshooting steps to resolve the issue. Did you update Windows and check if the drivers get updated?.Did you completely uninstall the HP drivers?.Let me gather some information for better clarity to assist you correctly: Excellent description and good presentation of the issue. Chinese for visiting the HP community. A very good day to you! I will be glad to assist you and let’s get right to it.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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